Frequently Asked Questions

About Our Products

What makes your products special?

Most of our hand-packed teas are organically grown in quality gardens that maintain high standards in the production of our whole leaf teas.

Most of our teas are Fair Trade Certified, a model that enables producers to invest in their farms, farm workers, and communities and protect the environment. It empowers farmers and farm workers to lift themselves out of poverty by developing the business skills necessary to compete in the global marketplace. In turn, you as the consumer are empowered to vote for a better world with your spending dollars.

Where do your teas come from?

Naja Tea is sourced from the major tea growing countries: China (organic green tea, pu-erh, white tea), South Africa (organic rooibos), Sri Lanka (black tea), Thailand (oolong), and India. However, we blend and hand-pack all of our teas right here in the good ole USA.

About Your Order

Where does my product ship from?

We pack and ship everything from our location in Wilmington, CA.

Who do I contact for help of with questions regarding my order?

Please feel free to email us at [email protected] with any questions or comments.

About Shipping

Who will deliver my order?

We use via USPS (United States Postal Service) for all of our shipping.

When wil my order be delivered?

Orders are processed within two business days. We pack and ship to order. Our teas do not enter the tin until your order is placed. We cannot guarantee delivery time with the current challenges facing the USPS.

General

Are you hiring?

We are always looking for interesting, fun, and motivated people to join our team! Please email your resume at [email protected] if you would like to be a part of our team.

Do you cater or provide products for special events?

We work with chefs and bakers to create interesting tea focused catering menus.

We are available to cater your event with tea-infused cocktail salons, iced tea salons. We also do tea tastings for showers, weddings, birthdays, and private events. If you are in the Los Angeles, Orange County, and South Bay areas, please contact us for more information.

Do you fulfill wholesale orders of provide corporate gifting?

A large part of our business is creating tea programs for to retail and grocery or food service programs for restaurants and cafes as well as small businesses interested in corporate gifting programs. Please contact us directly for more information at [email protected]